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Due to the impacts of Hurricane Ian, there may be additional disruption and delay in the processing and delivery of your order.
Orders may require longer lead times due to domestic and global supply chain issues.

Order And Ship Early!

A massive increase in online shopping and residential deliveries has created record-breaking shipment volumes for UPS, FedEx and USPS. They can't keep up with demand. This can add days to production and delivery times in some instances. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines. If you have large orders and tight deadlines, please call Customer Service for extra planning and attention.

On-time delivery could require longer shipping lead times, so order early!

  • Delivery of in-stock orders may be delayed due to longer shipment transit times
  • Custom orders may be subject to double delays. Inventories may take longer to reach decorators. Shipment of decorated orders to the customer may also take longer
  • Paying for expedited services no longer guarantees on-time delivery. Shippers have discontinued their “money-back” delivery time guarantees for the foreseeable future

Plan & order early!

While Staples is working with suppliers and freight carriers to secure priority processing, delays cannot be mitigated in all cases. Shipping carriers do not know when shipping volumes and capacities will normalize. We will keep you informed as volumes and shipping times improve.

Have a mandatory in-hands date?

Share it with Customer Service! They will know the best options to ensure timely delivery.

Order early if you can!

Build a few extra days into your timeline just in case.

Shipping to or from Southern California?

Order even earlier! That region is experiencing the longest delays.
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Contact Us

Questions, comments or feedback?

Here's how to get in touch with us.

Domestic Orders

PH: 866-336-4182

Rush Orders

Call by 2 p.m. CST, and we will guarantee same-day product shipment via the FedEx Expedited Service of your choice.

Order Status

You may call 866-336-4182 to speak with a Customer Service Representative for updates on your order status.

You may order by phone Monday through Friday during business hours. To call our Customer Service Center, please dial 866-336-4182. Our normal business hours are 7 a.m. - 5 p.m. Monday-Friday (CST). After hours, please leave a voicemail to place an order that will be entered, processed and confirmed back to you with an order number on the following business day.

Help Topics

If your question is not listed, we can still help you.

Please call us at 866-336-4182, or email us at woodlandmills@staples.com and we’ll do our best to answer your question.

Pricing and Payment

Payment Methods

You can use any major credit card (Visa, MasterCard, Discover or American Express). Your credit card statement will reflect payment to Staples Promotional Products.

Offers and Promotions

If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

Printing Your Receipt

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Finally, click on the specific order for which you would like a receipt and print this page.

How can I check my account balance?

Once the order is placed, call Customer Service at 866-336-4182.

Shipping and Delivery

What are normal production and delivery times?

Your in-stock merchandise order will be processed and shipped shortly after you receive your receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.

For production and delivery times on Special Orders, contact [SPO phone number].

Please note: The cut off time for orders is 2 p.m. CST. This is the latest we can receive an order and still ship it in the same day.

How do I track my order?

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

How can I get my order faster?

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

What happens if a product is backordered?

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. If this occurs, we will contact you with a revised shipping date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you originally ordered.

What if I need to change my shipping method after purchase?

Once the order is placed, call Customer Service at 866-336-4182.

What do I do if my order has not arrived?

Call Customer Service at 866-336-4182.

Can I have my order shipped to multiple addresses?

Yes, simply call us at 866-336-4182 or email us at woodlandmills@staples.com when placing your order to specify multiple shipping addresses.

Can I ship to an APO address?

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

Orders and Returns

Exchange and Return Policy

Your purchases are backed by our 90-day Satisfaction Guarantee. If your order does not meet your expectations, we will gladly exchange it, or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service Department is available at 866-336-4182 between the hours of 7 a.m. and 5 p.m. CST.

How do I check the status of my order?

After your order has been placed and processed for delivery, you’ll receive a confirmation email. The email will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

What if I need to change my order?

Once the order is placed, call Customer Service at 866-336-4182.

How can I access my past orders or invoices?

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

How can I check item availability?

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, and the date the item will be restocked.

When will my refund be received after returning an item?

Call Customer Service at 866-336-4182 for more information.

How can I track my return?

Call Customer Service at 866-336-4182 for more information.

How do I return an item?

To return an item, simply fill out the Return Form and carefully repack the merchandise with the form from the original carton within 90 days of purchase. Contact Customer Service at 866-336-4182 for more information.

What if my item arrives damaged or defective?

Call Customer Service at 866-336-4182. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

What is your return policy?

You are able to return an item within 90 days of purchase for a prompt refund or exchange. Due to shipping restrictions, we are not able to accept returns on the following: hand sanitizers (and similar items with an alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc. Please contact Customer Service at 866-336-4182 for more information.

What if I received missing or wrong item(s)?

Call Customer Service at 866-336-4182.

Can I purchase Woodland Mills products from the merchandise store with my Woodland Mills gear?

No, woodlandmillsgear.com operates separately from the product website and only sells Woodland Mills merchandise. To purchase Woodland Mills products please visit www.woodlandmills.com.

Gift Certificates

How do I redeem a Gift Certificate online?

Before you can redeem your gift certificate you’ll need to find and enter the gift certificate number into your personal gift certificate balance. To do this, go to My Account, then ‘Gift Certificate Balance.’ Then, simply enter the number and click ‘Add to Balance.’ That’s it! Your balance should update and you can now use your certificate at your leisure.

When it’s time to check out, you can choose whether to use all or just part of your gift certificate balance.

Gift Certificates received online can also be redeemed when you place an order through the phone. Call Customer Service at 866-336-4182.

How do eCertificates work?

Electronic Gift Certificates are easy, efficient and cost-effective, since the process is electronic.

These Gift Certificates work like a gift card from any retail store and can be redeemed for all or part of an order. If your order totals more than your gift certificate amount, you will be asked for a credit card number for the remaining balance. If your purchase is less than the total amount, the balance will be held for you on your account. It is important to be sure that your gift certificates are added to your balance.

You are not required to use a gift certificate, even if you have one. At checkout, you will be asked to select a method of payment. At this point you may choose to use the gift certificate or not. More than one gift certificate may be combined as payment for one transaction.

  • If you have multiple gift certificates, the website will automatically use them in a first in, first out sequence, so the oldest gift certificate is redeemed first.
  • Normal tax and shipping charges apply on all merchandise purchases. These charges can be covered by your gift certificate balance when you check out.
  • When in doubt, call Customer Service at 866-336-4182.

How do I credit a Gift Certificate to my Account?

Once you've received an online gift certificate and before you can redeem it online, to ensure its safety you need to enter that gift certificate into your personal gift certificate balance.

You can do this two ways:

  • If you receive an online gift certificate via email, it will contain a link to the website.
  • Click on the link in the email.
  • Log in to the online store.
  • Verify the information on the screen.
  • Click: Add to Balance
  • That's it! Your gift certificate is "banked"!

You can also credit a gift certificate by navigating through your ‘My Account’ portal.

  • You will be prompted to log in, if you haven't already done so.
  • Enter the gift certificate number in the input field.
  • Click the ‘Add to Balance’ button.
  • That's it! Your balance will update and you can use this gift certificate at any time.

California Proposition 65

Attention California residents

California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

We've provided a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Tariffs

Notice Regarding Tariffs

The suppliers reserve the right, subject to notifying the buyer, to adjust the price of Licensed Products to reflect changes on imposed tariffs that affect the overall cost of the Licensed Products.